1. Introduction
Connektivity Limited ("Connektivity", "we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our websites, platforms and services, including myRJ, myVCU, myDV and our Mediation platform (collectively, the "Services").
Connektivity Limited is registered in England and Wales. We are the data controller for the personal data we collect through our websites and marketing activities. For data processed within our case management platforms on behalf of our clients, we act as a data processor under the instructions of our clients, who remain the data controllers.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.
2. Information We Collect
2.1 Information you provide to us
When you interact with our website, request a demo, or contact us, we may collect:
- Name, email address, telephone number
- Organisation name and job title
- Details of your enquiry or requirements
- Any other information you choose to provide in correspondence with us
2.2 Information collected automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and version, operating system
- Pages visited, time spent on pages, referring URLs
- Cookie data (see our Cookie Policy for details)
2.3 Data processed within our platforms
Our case management platforms (myRJ, myVCU, myDV, Mediation) process sensitive personal data on behalf of our clients. This data is owned and controlled by our clients — typically police forces, local authorities, charities and service providers. We process this data strictly in accordance with our data processing agreements and our clients' instructions. We do not access, use or share this data for our own purposes.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To respond to enquiries: When you contact us via our website, email or telephone, we use your details to respond to your query and provide information about our services.
- To provide demos: If you request a demonstration, we use your details to schedule and deliver it.
- To deliver our services: To set up, configure and support your use of our platforms under contract.
- To communicate with customers: To provide product updates, support information and service-related communications to existing customers.
- To improve our website: We use analytics data to understand how visitors use our website and to improve its content and functionality.
- To comply with legal obligations: Where we are required to process data to comply with applicable laws and regulations.
4. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g. subscribing to communications).
- Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering a contract.
- Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and administering our business, provided these interests do not override your rights.
- Legal obligation: Where we are required to process data to comply with a legal obligation.
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Service providers: Trusted third parties who provide services on our behalf, such as hosting, analytics and email delivery. These providers are bound by data processing agreements and may only process your data on our instructions.
- Professional advisors: Lawyers, accountants and insurers where necessary for the administration of our business.
- Law enforcement: Where required by law or to protect our legal rights.
We do not transfer your personal data outside the United Kingdom or European Economic Area. All platform data is hosted on secure UK-based cloud infrastructure.
6. Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it, including:
- UK-based cloud hosting with enterprise-grade security
- Encryption of data in transit and at rest
- Role-based access controls with six levels of user access
- Full audit trails of all system activity
- Regular security reviews and updates
- Two-factor authentication
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we are committed to maintaining the highest practical standards.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Enquiry data: Retained for up to 24 months after your last interaction with us, unless you request earlier deletion.
- Customer data: Retained for the duration of the contract and for a reasonable period afterwards to comply with legal and regulatory obligations.
- Platform data: Retained in accordance with our data processing agreements with clients. Clients may request data deletion at any time.
- Website analytics: Aggregated and anonymised data may be retained indefinitely for statistical purposes.
8. Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your personal data in certain circumstances.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a structured, machine-readable format.
- Right to object: You can object to our processing of your data based on legitimate interests or for direct marketing.
- Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at hello@connektivity.co.uk or write to us at the address above. We will respond to your request within one month.
9. Children's Privacy
Our website and marketing activities are not directed at individuals under the age of 16. We do not knowingly collect personal data from children through our website. Our case management platforms may process data relating to minors on behalf of our clients, in accordance with their data processing instructions and applicable safeguarding requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page and update the "last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Connektivity Limited
10 Cheyne Walk, Northampton, NN1 5PT
Email: hello@connektivity.co.uk
Phone: +44 (0) 330 223 5543
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.