Victim Care Case Management

Every victim deserves
a joined-up response

myVCU helps victim care units manage referrals, needs assessments, support plans, and multi-agency collaboration — ensuring no victim falls through the gaps.

Supportive conversation between two women
From referral to recovery,
all in one system
myVCU mirrors the victim care process — supporting every step from initial contact through to case closure.
01

Referral & Triage

Automatically import referrals from police systems like Niche. Triage incoming cases and assign to the right team.

02

Needs Assessment

Assess victim needs, identify required services, and create personalised support plans.

03

Support & Signposting

Connect victims with appropriate services, track referrals to partner agencies, and log all contacts.

04

Outcomes & Closure

Track resolutions, capture satisfaction data, and generate commissioner reports to demonstrate impact.

Built for victim care,
not adapted from something else
📂

Centralised Case Management

Manage all victim care data in one place — individuals, nature of harm, care services, and case-specific information.

📥

Referral Import & Triage

Automatically import data from police systems like Niche into a workload area for triage and review.

📊

Reporting & Analysis

User-friendly reporting tools and Excel export to track outcomes and showcase programme impact.

📋

Demographics & Data Capture

Collect and store comprehensive details on demographics, case progress, participant information, and outcomes.

🔐

Needs Assessment & Support Plans

Conduct structured needs assessments, create tailored support plans, and track progress throughout the victim's journey to recovery.

🔗

Multi-Agency Collaboration

Share referral information across partner agencies while maintaining full control and audit trails.

Trusted by leading victim
care services
10+
Organisations served
500,000+
Victims supported
24/7
Platform access
UK
Cloud hosted & GDPR
Organisations Using myVCU
Common questions about myVCU

What types of referrals can myVCU handle?

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myVCU can import referrals directly from police systems such as Niche, as well as accepting manual referrals from partner agencies, self-referrals, and referrals from other statutory and voluntary organisations. The built-in triage workflow ensures every referral is assessed and allocated efficiently.

Can myVCU integrate with our existing police or CRM systems?

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Yes. myVCU is designed to work alongside existing infrastructure. We offer direct integration with Niche and other police records management systems, and can work with your team to establish data feeds from other platforms you already use.

How does myVCU support multi-agency working?

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myVCU enables secure referral sharing across partner agencies while maintaining full audit trails and access controls. Each organisation can manage their own caseload within the system while contributing to a joined-up victim care pathway.

What reporting capabilities does the platform offer?

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myVCU includes user-friendly reporting dashboards that allow you to track key metrics such as referral volumes, response times, victim satisfaction, and outcomes. Reports can be exported to Excel and tailored to meet commissioner reporting requirements.

Is myVCU compliant with data protection regulations?

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Absolutely. myVCU is UK cloud-hosted, fully GDPR compliant, and built with role-based access controls and comprehensive audit trails. Victim data security is at the core of everything we do.

How long does implementation typically take?

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Most organisations are up and running within a few weeks. We provide full onboarding support including data migration assistance, system configuration to match your workflows, and training for your team.

Ready to transform your
victim care service?

See how myVCU can streamline your referrals, improve multi-agency collaboration, and help you demonstrate impact to commissioners.

Book Your Free Demo →
No obligation. No hard sell. Just a conversation.