⚙️ Connekted CMS (Configurable Case Management)

Your service doesn’t fit
in one box. Neither should your system

You run restorative justice, but you’re also asked to take on mediation cases. Your funder wants three reporting fields nobody else in the country needs. Connekted CMS is built for exactly that, and is configured around how your service works.

Built for services that don’t
fit a single, rigid template

You handle more than one type of case

A restorative justice service that’s also asked to take mediation work. A victim care team that picks up safeguarding referrals. Most off-the-shelf systems handle one type of case. Connekted CMS can handle several.

Your funder needs fields nobody else does

Every commissioner and funder has its own reporting quirks. Rather than bloating one system with fields added for everyone else, Connekted CMS lets you configure the fields your reporting needs, without waiting on a developer.

Your case type isn’t one of our specialist products

myRJ, myVCU, and myDV are purpose-built for restorative justice, victim care, and domestic abuse. If your service sits outside those three, Connekted CMS gives you the same secure, audited core, configured around your casework.

You’re growing into new services

As your organisation takes on new types of work, you can add a workflow and case type to Connekted CMS without a bespoke build or a second system.

Configured around your
service, not a template
01

Start From Your Sector

Begin from a theme pack for your type of work, with the fields, workflows and reports your sector already expects.

02

Configure Your Fields

Add the data fields and reporting templates your funders and commissioners need, without carrying fields built for someone else.

03

Add Case Types as You Grow

Bring a second or third type of casework into the same system, each with its own workflow, on the same secure core.

04

Report With Confidence

Generate the reports your service is actually held to, exported and ready for commissioners, funders, and your board.

Everything a configurable
case management platform needs
📂

Centralised Case Management

Keep the parties, contacts, notes, documents, timelines and outcomes for each case in one secure, searchable place.

⚙️

Configurable Fields & Workflows

Add the fields, case types and workflows your service needs, without a bespoke build or a developer on call.

📊

Reporting & Analytics

Generate commissioner and funder reports, track KPIs, and export to Excel. Demonstrate impact in minutes, not days.

🔐

Secure Access Controls

Six levels of role-based access ensure users only see the cases and data they’re authorised to view. Full audit trail.

⏰

Time Tracking

Log practitioner time against cases, meetings, and interventions for clear visibility of workload and capacity.

✅

Tasks & Reminders

Track case stages, assign tasks, and set automated reminders for key dates, deadlines, and follow-up actions.

Common questions about Connekted CMS

What is Connekted CMS?

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Connekted CMS is Connektivity's configurable case management platform. It gives your service the same secure, audited core as our specialist products, with fields, workflows, and reports you configure around your own casework and funder requirements.

Does Connekted CMS replace myRJ, myVCU, or myDV?

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No. myRJ, myVCU, and myDV remain complete, standalone products for restorative justice, victim care, and domestic abuse casework. Connekted CMS is for services whose case type falls outside those three, or who need to configure fields and workflows beyond what a fixed product provides.

Can it handle more than one type of case?

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Yes. That is what it was built for. If your service takes on a second or third type of casework alongside your main work, Connekted CMS lets you add that workflow to the same system, rather than running separate tools or forcing it into fields that don't fit.

Do we need developers to configure it?

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No. Fields, workflows, and reporting templates are configured by your Customer Success Manager alongside your team as part of onboarding, and can be adjusted as your service's needs change, without a bespoke development project.

Is it secure enough for sensitive case data?

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Yes. Connekted CMS runs on the same secure core as our other products: six levels of role-based access control, full audit trails on every action, and UK-hosted, GDPR-compliant infrastructure. We are ISO 27001, ISO 9001 and Cyber Essentials Plus certified.

How long does implementation take?

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Most organisations are live within two to four weeks, including configuration of your fields and workflows, data migration support, user setup, and training, guided by a dedicated Customer Success Manager.
Organisations Using Connektivity

Have a case type that
doesn’t fit the mould?

Book a demo and tell us how your service works. We’ll show you how Connekted CMS would be set up for it, including fields, workflows and reporting.

Book Your Free Demo →
No obligation. No hard sell. Just a conversation about your service.