How Connektivity’s myVCU platform is helping Catch22 deliver faster, more joined-up support to victims of crime across Greater Manchester’s ten boroughs.
We’re pleased to announce that myVCU is now in use at Catch22’s Greater Manchester Victims’ Services (GMVS), a free, independent and confidential service supporting victims and witnesses of crime across the city-region’s ten boroughs.
When the Greater Manchester Combined Authority commissioned Catch22 to deliver a refreshed victims’ service in September 2023, they needed a case management system that would adapt to their processes. They also wanted a technology partner who would keep developing the platform alongside their service, rather than deliver a static, off-the-shelf product.
Connektivity’s myVCU platform was configured to mirror exactly how the GMVS team operates. Every screen, field, and workflow was tailored to follow Catch22’s processes, from referral triage through to case closure, ensuring their teams capture the right data in an intuitive way.
A critical requirement was the ability to receive referrals from multiple agencies and feed updates back in real time. myVCU now handles daily automated imports from Greater Manchester Police’s Niche system and Action Fraud, eliminating manual data entry and ensuring no referral is missed. A two-way connection with the GMVS portal keeps referrers informed and enables a closed feedback loop with victims on their experience.
The platform also feeds Catch22’s reporting dashboard with real-time data on service delivery, geographic coverage and case outcomes, so managers and commissioners can see what they need without leaving their existing tools.
One of the most significant aspects of the implementation was the migration of over 80,000 historical cases from Catch22’s legacy system. Every record was imported and transformed into myVCU, preserving continuity for ongoing cases and providing the team with immediate access to the full history of every individual they have supported.
“We’ve been consistently impressed by Connektivity’s agile and solutions-driven approach throughout this project. Their team brings valuable technical and data guidance when needed, always with a curious, can-do attitude.”
Paul Wright, Director of Operational Support, Catch22A dedicated Customer Success Manager and ongoing development resources keep the platform developing alongside GMVS’s changing needs, and a joint roadmap means the system keeps pace as services expand and requirements change.
The myVCU platform is now live and actively supporting victims of crime across all ten boroughs of Greater Manchester, helping caseworkers spend less time on admin and more time providing direct support to the people who need it most.
myVCUThe complete Catch22 GMVS case study: challenge, solution and impact in detail.
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